Important information regarding coronavirus: Read about our efforts to care for our employees, customers and community, while continuing to provide oral health services.  Learn more.

 

Delta Dental of North Carolina wants to ensure you receive the best possible customer service. If you have any questions or comments, please feel free to contact us by phone or mail.

 

General customer service:

Monday through Friday, 8:30 a.m. to 8 p.m. Automated system is available 24/7.

800-662-8856 (TTY users call 711)

 

Medicare Advantage member customer service:

Monday-Friday from 8 a.m. – 8 p.m. Automated system is available 24/7.

855-253-4721 (TTY users call 711)

 

Individual policy customer service:

Monday–Friday from 8 a.m. to 6 p.m.

Automated system is available 24/7.

800-971-4108

 

Toolkit Support and Fraud Hotline:

For Dental Office Toolkit, Benefit Manager Toolkit and Producer Toolkit:

866-356-0301

 

For Member Portal for individual and group member support:

800-971-4108

 

Anti-fraud hotline:

800-524-0147

 

Group sales inquiries:

800-587-9514, option 4

 

Group agent licensing inquiries:

800-587-9514, option 6

 

Need an address?

 

Corporate headquarters:

Delta Dental of North Carolina
4242 Six Forks Road
Suite 970
Raleigh, NC 27609

 

Charlotte office:

Delta Dental of North Carolina
1515 Mockingbird Lane
Suite 7138
Charlotte, NC 28209

 

Claims mailing address:

Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085

 

Mailing address for written inquiries:

Delta Dental
PO Box 9089
Farmington Hills, MI 48333-9089