Important information regarding our individual and family plan call center: Read a notice about longer than usual wait times at this call center.  Learn more.

Contact Us


Delta Dental of North Carolina wants to ensure you receive the best possible customer service. If you have any questions or comments, please feel free to contact us by phone or mail.


General customer service:

Monday through Friday, 8:30 a.m. to 8 p.m. Automated system is available 24/7.

800-662-8856 (TTY users call 711)


Medicare Advantage member customer service:

Monday-Friday from 8 a.m. – 8 p.m. Automated system is available 24/7.

855-253-4721 (TTY users call 711)


Individual policy customer service:

Monday–Friday from 8 a.m. to 6 p.m.

Automated system is available 24/7.



Toolkit Support and Fraud Hotline:

For Dental Office Toolkit, Benefit Manager Toolkit and Producer Toolkit:



For Member Portal for individual and group member support:



Anti-fraud hotline:



Group sales inquiries:

800-587-9514, option 4


Group agent licensing inquiries:

800-587-9514, option 6


Need an address?


Corporate headquarters:

Delta Dental of North Carolina
4242 Six Forks Road
Suite 970
Raleigh, NC 27609


Charlotte office:

Delta Dental of North Carolina
1515 Mockingbird Lane
Suite 7138
Charlotte, NC 28209


Claims mailing address:

Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085


Mailing address for written inquiries:

Delta Dental
PO Box 9089
Farmington Hills, MI 48333-9089