Delta Dental of North Carolina wants to ensure you receive the best possible customer service. If you have any questions or comments, please feel free to contact us by phone or mail.

General customer service:

Monday through Friday, 8:30 a.m. to 8 p.m. Automated system is available 24/7.

800-662-8856 (TTY users call 711)

Medicare Advantage member customer service:

Monday-Friday from 8 a.m. – 8 p.m. Automated system is available 24/7.

855-253-4721 (TTY users call 711)

Individual policy customer service:

Monday–Friday from 8 a.m. to 6 p.m.

Automated system is available 24/7.

800-971-4108

Toolkit Support and Fraud Hotline:

For Dental Office Toolkit, Benefit Manager Toolkit and Producer Toolkit:

866-356-0301

For Member Portal for individual and group member support:

800-971-4108

Anti-fraud hotline:

800-524-0147

Group sales inquiries:

800-587-9514, option 4

Group agent licensing inquiries:

800-587-9514, option 6

Need an address?

Corporate headquarters:

Delta Dental of North Carolina
4242 Six Forks Road
Suite 970
Raleigh, NC 27609

Charlotte office:

Delta Dental of North Carolina
11325 N. Community House Road
Suite 420
Charlotte, NC 28277

Claims mailing address:

Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085

Mailing address for written inquiries:

Delta Dental
PO Box 9089
Farmington Hills, MI 48333-9089