Whether we are handling customer inquiries, processing claims or developing innovative business solutions, we continue to provide unmatched quality and value. In fact, we hold ISO 9001 certification.
The ISO 9001 standard was developed by the International Organization for Standardization (ISO). The rigorous ISO 9001 requirements are designed to help organizations create and maintain processes necessary to produce quality products and services. We must undergo external audits once a year, and a full recertification audit every three years, to ensure ISO compliance.
ISO 9001 certification means that Delta Dental has built quality into its business processes to not only meet, but to exceed customer expectations. Being ISO 9001 certified is a powerful difference that sets us apart in today's marketplace. It demonstrates our commitment to serving the needs of our customers and strengthens our dedication to quality and innovation.