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The NEW Benefit Manager Toolkit® is live for Delta Dental of North Carolina groups!

The New Benefit Manager Toolkit® (BMT)

**If you have not yet received email communication about new BMT, please continue to use**

With BMT, benefit managers and third-party administrators can:

• Get real-time benefit and eligibility information 24/7

• Take control of your group’s eligibility

• Enter, edit and terminate member eligibility

• Download dentist directories in a printable format

• Streamline your benefits management process

New BMT enhancements include:

• Streamlined workflows designed to put key content and actions on one single page

• Combined billing report workflows into a single seamless search

• Enhanced security with randomly generated passwords for new users and two-factor authentication for password retrieval

How to get access to new BMT:

• Go to and log in with the same Username and Password you use to access BMT today.

• If you have forgotten your password select Forgot Password on the landing page and follow the new workflow which will send a one-time passcode to your email and enable you to reset your password.

• If you have forgotten your username, reach out to your account manager or contact toolkit support

To prepare for a great experience in the new BMT, make sure you have the latest version of Google Chrome and Adobe Acrobat Reader.

  • Full BMT manual: Download
  • BMT Quick Reference Guide - add a member: Download
  • BMT Quick Reference Guide - add an attribute: Download
  • BMT Quick Reference Guide - admin registration: Download
  • BMT Quick Reference Guide - billing inquiries: Download
  • BMT Quick Reference Guide - caret functionality: Download
  • BMT Quick Reference Guide - copying a member: Download
  • BMT Quick Reference Guide - general layout: Download
  • BMT Quick Reference Guide - general search: Download
  • BMT Quick Reference Guide - home screen: Download
  • BMT Quick Reference Guide - logging in: Download
  • BMT Quick Reference Guide - managing users: Download
  • BMT Quick Reference Guide - new user creation: Download
  • BMT Quick Reference Guide - new user first time login: Download
  • BMT Quick Reference Guide - terminating a member: Download
  • BMT Quick Reference Guide - transferring a member: Download
  • Will I need to make a new username? 

No, your existing BMT username and password will continue to work with the new BMT.

  • If I use Shared Admin Toolkit (SAT) for claims in BMT, what does this mean for me? 

Improved SAT functionality will be available in new BMT for all users who have access today.

  • What if I receive an error that says “Error Fetching Roles” when trying to log in?

Your user type has not yet been migrated to new BMT.  Don’t worry – it will only be a matter of weeks until you can use the new tool.  Use for now and you will receive an email when you are live on new BMT