Important information regarding coronavirus: Read about our efforts to care for our employees, customers and community, while continuing to provide oral health services.  Learn more.


Delta Dental of North Carolina wants to ensure you receive the best possible customer service. If you have any questions or comments, please feel free to contact us by email, phone, or mail.


General customer service:

Monday through Friday, 8:30 a.m. to 8 p.m. Automated system is available 24/7.

800-662-8856 (TTY users call 711)


Medicare Advantage member customer service:

Monday-Friday from 8 a.m. – 8 p.m. Automated system is available 24/7.

855-253-4721 (TTY users call 711)


Individual policy customer service:

Monday–Friday from 8 a.m. to 6 p.m.

Automated system is available 24/7.



Sales inquiries:

800-587-9514, option 4

View our small market territory map here.


Group agent licensing inquiries:

800-587-9514, option 6


Toolkit Support and Fraud Hotline:

For Consumer Toolkit, Dental Office Toolkit, Benefit Manager Toolkit and Producer Toolkit:



For Member Portal for individual support:



Anti-fraud hotline:



Need an address?


Corporate headquarters:

Delta Dental of North Carolina
4242 Six Forks Road
Suite 970
Raleigh, NC 27609


Charlotte office:

Delta Dental of North Carolina
11325 N. Community House Road
Suite 420
Charlotte, NC 28277


Claims mailing address:

Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085


Mailing address for written inquiries:

Delta Dental
PO Box 9089
Farmington Hills, MI 48333-9089